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Privacy Policy

Last Updated: April 21, 2026

Dallas Production Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you fill out a contact form, request a quote, or otherwise communicate with us. This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Event details and service requirements
  • Any other information you choose to provide

Usage Data

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Click patterns and interaction data

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide quotes for our services
  • To process and fulfill service requests and equipment rentals
  • To communicate with you about your event, booking, or account
  • To send appointment reminders and service updates
  • To improve our website, services, and customer experience
  • To analyze website usage trends and optimize performance
  • To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services, provided they agree to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, or situations involving potential threats to safety.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include:

  • Google Analytics 4 (GA4): We use GA4 to collect anonymous usage data including page views, session duration, traffic sources, and user interactions. This data helps us understand how visitors use our site and improve our content and services. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Microsoft Clarity: We use Microsoft Clarity to understand how users interact with our website through session recordings, heatmaps, and behavioral analytics. Clarity does not collect personally identifiable information. For more information, see Microsoft Clarity's Terms of Service.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

SMS/Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with subcontractors supporting services such as SMS delivery.

By providing your phone number and opting in to transactional SMS messages on our website forms, you consent to receive service-related text messages (e.g., appointment reminders, scheduling confirmations, service updates). By separately opting in to marketing SMS messages, you consent to receive promotional text messages (e.g., special offers, promotions). Consent to marketing messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out of text messages at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use caution when submitting personal information online.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.